TeamViewer Download for Remote Support
NRG Software utlizies TeamViewer for providing remote support.
TeamViewer needs to have proper security settings for screen recording (to share the screen, not so it can be recorded) along with accessibility controls.
https://community.teamviewer.com/English/kb/articles/44699-remote-control-a-mac
The current release of TeamViewer for MacOS requires macOS 13 (Ventura) or above and can be downloaded at the link below.
For older Intel Macs released since 2017 we recommend updating to macOS 13 (Ventura).
https://www.nrgsoft.com/using-nrgship-on-older-macs-2026/
For customers still using macOS 10.15 (Catalina), macOS 11.0 (Big Sur) or macOS 12 (Monterey) you can download a version of TeamViewer 15.47 from the link below.
https://download.teamviewer.com/download/version_15x/15.47.3/TeamViewerQS.dmg