TeamViewer Download for Remote Support
NRG Software utlizies TeamViewer for providing remote support.
TeamViewer needs to have proper security settings for screen recording (to share the screen, not so it can be recorded) along with accessibility controls.
https://community.teamviewer.com/English/kb/articles/44699-remote-control-a-mac
The current release of TeamViewer for MacOS require macOS 11 (Big Sur) or above and can be downloaded at the link below.
For older Macs we recommend updating to macOS 11 or above.
https://www.nrgsoft.com/using-nrgship-on-older-macs-2024/
For customers still using macOS 10.15 (Catalina) you can download a version of TeamViewer 15.47 from the link below.
https://download.teamviewer.com/download/version_15x/15.47.3/TeamViewerQS.dmg